Ekart is a logistics and supply chain company in India, primarily works for delivering goods for various e-commerce platforms, both domestic and international shipping. It provides a range of services, including parcel delivery, warehousing, and freight transportation. It also serves flipkart, retailers business, and other sectors with a solution of last-minute delivery and express parcel services. However, despite its crucial importance and wide usage, many consumers file Ekart complaints such as delayed delivery, issues in updating the status of delivery, wrong shipping, and poor customer support, etc. If you encounter issues with Ekart you can file a complaint by following below easy steps.

Common complaints against Ekart

No Refund: Customers usually face issues with processing refunds or the company declines to refund the amount if something unexpected happens in delivery.

Customer care not responding: A lot of individuals have expressed their concerns about the lack of response from the customer support team, many companies’ customer support may ignore the consumer’s emails, messages, and calls.

Package Handling: Consumer often faces the instances where damaged or lost product or article handed by sellers which cause inconvenience to customer .

Tracking Issues:  Mostly consumer encounter issues with the tracking system, where they find it difficult to get real-time updates on their shipments.

Delay in delivery: It is known for propmt delivery but people often report late deliveries, missed time slots, or products arriving in poor condition which causes frustration and dissatisfaction.

Lost or Damaged Packages: Most of the consumer faces the instances where the packages are lost in transit or arrive damaged.

How to resolve Ekart complaints?

Contact Customer Care team

First, you can get in touch with Ekart customer care team via phone or email available 24/7. Ekart's customer care number in India is 1800 102 2022. And if you want to mail your concern in writing. You can often find an email option on their website or through their customer support section.

Utilize Social Media platform

Secondly, consumers can take the help of social media channels which is a powerful and effective means to communicate with companies such as Twitter, Facebook, and Instagram pages these platforms offer a public forum for addressing grievances and seeking resolution. Give specific details like emails, or messages exchanged with Ekart.

Online Consumer Complaints Forums

Additionally, Online consumer forums offer an effective platform for expressing grievances and seeking redressal. Websites like Consumer Helpline, and Voxya provide avenues for filing complaints against Ekart. These platforms not only amplify consumer voices but also facilitate legal recourse if necessary. Voxya, in particular, stands out for its ability to escalate complaints and take legal action.

File a case in consumer court

If the conflict you are facing with the Ekart remains unresolved you may opt to consult with a lawyer and filing a lawsuit against Ekart in consumer court. Submit a complaint to the nearest District Consumer Disputes Redressal Forum through a lawyer. The process of filing a case involves submitting an official application to the consumer court with jurisdiction based on the location. You must submit a description of the complaint, evidence of unfair trade practices, service deficiencies, and the desired remedy.