Delhivery is a prominent company in India primarily known for its express delivery service and parcel transportation services, both domestic and international shipping. It provides a range of services, including parcel delivery, warehousing, and freight transportation. Delhivery serves e-commerce businesses, retailers, and other sectors with a solution of last-minute delivery and express parcel services. However, despite its crucial importance and wide usage, many consumers file Delhivery complaints such as delayed delivery, issues in updating the status of delivery, wrong shipping, and poor customer support, etc. If you encounter issues with Delhivery you can file a complaint by following below easy steps.

Common complaints against Delhivery

No Refund: Customers usually face issues with processing refunds or the company declines to refund the amount if something unexpected happens in delivery.

Customer care not responding: A lot of individuals have expressed their concerns about the lack of response from the customer support team, many companies’ customer support may ignore the consumer’s emails, messages, and calls.

Fraudulent actions carried out by booking agents : Certain dishonest agents might participate in deceptive activities like charging customers too much for delivering, or transporting the product.

Delay in delivery: Swiggy Instamart is known for propmt delivery but people often report late deliveries, missed time slots, or products arriving in poor condition which causes frustration and dissatisfaction.

Lost or Damaged Packages: Most of the consumer faces the instances where the packages are lost in transit or arrive damaged.

How to resolve Delhivery complaints?

Contact Customer Care team

First, you can get in touch with Delhivery customer care team via phone or email available 24/7. Delhivery's customer care number in India is +91 (124) 4718918. And if you want to mail your concern in writing you can mail them on their official Email ID customer.support@delhivery.com.

Utilize Social Media platform

Secondly, consumers can take the help of social media channels which is a powerful and effective means to communicate with companies such as Twitter, Facebook, and Instagram pages these platforms offer a public forum for addressing grievances and seeking resolution. Give specific details like emails, or messages exchanged with Delhivery.

Online Consumer Complaints Forums

Additionally, Online consumer forums offer an effective platform for expressing grievances and seeking redressal. Websites like Consumer Helpline, and Voxya provide avenues for filing complaints against Delhivery. These platforms not only amplify consumer voices but also facilitate legal recourse if necessary. Voxya, in particular, stands out for its ability to escalate complaints and take legal action.

File a case in consumer court

If the conflict you are facing with the Delhivery remains unresolved you may opt to consult with a lawyer and filing a lawsuit against Delhivery in consumer court. Submit a complaint to the nearest District Consumer Disputes Redressal Forum through a lawyer. The process of filing a case involves submitting an official application to the consumer court with jurisdiction based on the location. You must submit a description of the complaint, evidence of unfair trade practices, service deficiencies, and the desired remedy.