Air India is an online travel agency known for booking flights and travel services. Its particularly focuses on providing affordable airways options to travel to and from India. It operates Airbus and Boeing aircraft to 102 domestic and international destinations. Headquartered in Gurugram. It is India's second-largest airline, with a subsidiary, Air India Express, operating domestic and Asian flights. Despite its fame, there have been many consumers who faced issues with the services provided by Air India, prompting them to file complaints against Air India.

The most common complaints filed by consumers against Air India are refunds not given by Air India for flight cancellation, experiencing deductions from their accounts without receiving booking confirmations, Amounts deducted from the account, etc. In this article, we will discuss about how to resolve Air India complaints.

Common complaints against Air India

No Refund: Airline industries usually decline to refund the amount if something unexpected happens, such as illness or accident of a family member.

Hidden Fees: Passengers often experience this issue in which unexpected fees or charges that were not clearly communicated at the time of booking.

Price Discrepancies: Complaints about price changes after the initial booking or discrepancies between quoted and actual prices have been noted.

Customer care not responding: A lot of individuals have expressed their concerns about the lack of response from customer support team, many companies’ customer support may ignore the consumer’s emails, messages, and calls.

Fraudulent actions carried out by booking agents : Certain dishonest agents might participate in deceptive activities like charging customers too much, selling counterfeit tickets, or giving false information about travel plans.

How to resolve Air India complaints

Step 1: Firstly, reach out to the Air India customer care team which is always ready to help consumers. If you are facing any issues or disputes with the services given by them contact them via phone or email which is available 24/7. The designated phone number is 91–120–4616500 you can also mail your concern in writing via mail ID at support@indianeagle.com

Step 2: Secondly, social media platforms serve as powerful channels for consumers to raise their voices against Air India. The Air India maintains active profiles on platforms such as Twitter, Facebook, and Instagram, enabling consumers to connect with Air India representatives and seek resolutions to their complaints.

Step 3: If your problem still persists and you are seeking more legal options then nowadays online consumer forums have emerged as significant platforms for filing complaints. Websites like Consumer Helpline, Jago Grahak Jago, and Voxya facilitate the submission of complaints and provide avenues for resolving disputes. Voxya offers options for legal recourse for consumers seeking more robust solutions to their grievances.