BigBasket is an online platform which primarily known for grocery delivery services in India. It offers a variety of essential products to its consumers like fresh produce, food items, personal care products and household items to electronics and gifts at your doorstep. It also provides same-day delivery services through local warehouses competing with Swiggy Instamart and Blinkit. It is established in 2011, BigBasket aims to provide a convenient and efficient shopping experience. BigBasket has achieved remarkable success, but still it faces many challenges regarding delays in delivery, product quality, and speed and consumers often lodge BigBasket complaints. In this article, we will discuss about how to resolve BigBasket complaints.

Common complaints against BigBasket

Delay in delivery: Blinkit is primarily known for propmt delivery but people often report late deliveries, missed time slots, or products arriving in poor condition which cause frustration and dissatisfaction.

Pricing: Consumer often feel that prices are higher as compared to local markets or other online grocery services, it leaves them in grievance.

Order Accuracy: Complaints about incorrect or missing items in deliveries are relatively common, wrong items received, are frequently reported issue.

No Refund: Not receiving any refund on returning the item or on incomplete item delivered, despite multiple follow-ups they keep on ignoring your calls and email.

No customer support: Many consumers complaints about unresponsive or unhelpful customer service are frequent. At the time of need they do not provide any assistance.

App and Website Issues: A few consumers face problems of technical glitches with the app or website, such as crashes during the ordering process, which can frustrate users.

How to resolve BigBasket Complaints?

Get in touch with the company: Begin by contacting the company’s customer support team on their website or app. Search for a helpline or customer service contact number to communicate your complaint directly.

Use Social media: If you don’t get a response through traditional channels, consider reaching out to the company on social media platforms like Twitter or Facebook. Many companies have teams dedicated to handling customer complaints on social media.

Consumer Forum: If you can’t find a solution elsewhere, you can seek help from the consumer forum or consumer court. Their expertise lies in resolving consumer grievances and helping you in taking legal action.

You can get assistance from platforms such as Voxya. They focus on aiding customers in resolving complaints and offer fast help in resolving your problem.

File a case in consumer court.

If your problem still exist and you want to complaint through a lawyer and filing a lawsuit in consumer court. Submit complaint to the nearest District Consumer Disputes Redressal Forum through a lawyer. Hire a lawyer service can assist in resolving issues and receiving compensation through the Consumer Court. At Voxya You can hire a consumer court lawyer if you want to file a case in Consumer Court.