Lenskart is a famous online platform and physical stores known for selling a variety of eyeglasses, sunglasses, contact lenses, and accessories, Lenskart serves both prescription and home eye check-ups. It was founded in 2010 with a wide range of eyewear options that cater both online and through physical stores. The brand emphasizes quality and customer satisfaction, aiming to make eyewear accessible to everyone. According to the survey, it receives many complaints from its customers regarding the products such as delivered with bad quality frames, lenses received that do not match the prescription, and delayed deliveries of items etc. If you encounter issues with Lenskart products you can file a Lenskart complaint. In this article, we will discuss about how to resolve lenskart complaints.

Common compalints against Lenskart

Fit and Comfort: Consumers often encounter issues where spectacles or frames do not fit well or being uncomfortable, especially during online purchases which make them feel dissatisfied.

Order Issues: Consumer often face the problem where they receive lenses that do not match the prescription with incorrect orders, which is because of wrong prescriptions or styles, have been noted.

Bad quality frames: Customer often receives damaged or low-quality frames which is very prone to damage and are not in good condition leaving the customer in grievance.

Refused replacement or exchange: This is occurring to many individuals who have received defective frames and are now facing difficulties getting exchange as store manager is avoiding them.

No customer support: Many consumers complain about providing poor customer support service. At the time of need, they do not provide any assistance.

How to resolve Lenskart complaints?

Contact Customer Care

First, you can get in touch with Lenskart customer care team via phone or email available 24/7. You can typically find contact information on their website or on your purchase receipt. Explain your issue clearly and provide any relevant details such as the product purchased, date of purchase, and the nature of the problem.

Utilize Social Media

Secondly, consumers can take the help of social media channels which is a powerful and effective means to communicate with companies such as Twitter, Facebook, and Instagram pages these platforms offer a public forum for addressing grievances and seeking resolution.

Online consumer forum

Now if you still seeking more effective means to show your frustration and suffering, consumers have the option to file complaints through online consumer forums like Consumer Helpline and Voxya. These platforms help consumers in seeking justice and resolving disputes with companies. Voxya, in particular, is recommended for those seeking legal action against Lenskart.

File a case in consumer court

If your complaint remains unresolved you may consider consulting with a lawyer and filing a lawsuit against Lenskart in consumer court. Submit complaint to the District Consumer Disputes Redressal Forum through a lawyer. The process of filing a case involves submitting an official application to the consumer court. At Voxya You can hire a consumer court lawyer if you want to file a case in Consumer Court.