Ajio is a fashion and lifestyle brand known for their trendy and stylish collections of shoes, women's and men's clothes, handbags, and clothing accessories. It sells variety of big brands, which are used highly by consumers. The interface is easy to use, especially during sale season. According to the survey, there are many complaints users experience while shopping from the Ajio app and file Ajio complaints, if you are the one who do not get any response or resolution from customer care. Here are the several steps you can follow to resolve complaints against Ajio.

Common complaints against Ajio

Bad customer service: The customers have also accused the company of its bad customer service. ⁣⁣Major complaints include its access to customer support and that of inconsistency in problem resolutions. ⁣

Product Quality: The quality and authenticity of the products are mostly bad at third-party sellers. ⁣ Consumers dissatisfied with substandard or counterfeit products, which some receive. ⁣

Inconsistency size: Customers often face issues regarding the size and fitting of the products which make the consumers feel frustrated and dissatisfied.

App and Website Issues: Technical issues with the app or website, for instance, glitches or crashes while making an order can take out a toon from a user's face. ⁣

No Refund Served: Not getting any refund on returning an item or on an incomplete item delivered, despite multiple follow-ups they keep on ignoring your calls and emails.

How to get complaints against Ajio solved?

Reach to customer support team

Start by reaching out to Ajio customer service department. You can typically find their contact information on their website or on your purchase receipt. Explain the issue you're facing with your product and provide any relevant details such as your purchase date, invoice number, and the nature of the problem.⁣

Use Social Media platform

You can also contact Ajio through social media wherein it is an important venue in submitting complaints. ⁤⁤Social media have served as a channel and forum where consumers have openly raised issues and called out erring companies. ⁤⁤Follow Ajio through their accounts in Facebook and Twitter. ⁤ ⁤⁤Social media sometimes gets a faster reply from their marketing/influencing team which strives to defend the reputation of the brand online. ⁤

⁤Online Consumer Complaints Forums ⁤

Online consumer forums can be very effective tool to raise your voice for the grievances and seek a resolution. Websites like Consumer Helpline and Voxya provide options to register a complaint against Ajio. It not only raises consumers' voices but also supports legal action if needed. Voxya is different in terms of its complaint escalation and legal litigation process. 

Fill a complaint in consumer court

If all previous attempts to seek successful help and relief from using Ajio have been unsuccessful, the final choice is to seek legal action in consumer courts. Submit complaint to the nearest District Consumer Disputes Redressal Forum through a lawyer. The process of filing a case involves submitting an official application to the consumer court with jurisdiction based on the location.