Amazon is an e-commerce platform globally used by consumers who prefer choosing online shopping. It was founded by Jeff Bezos in 1994 and since then it has expanded to sell a wide range of products, including electronics, clothing, and groceries. Amazon sales have surged as it is seen as the top, most efficient method for online purchasing and selling. However, despite its vast expansion and popularity many consumers file Amazon Complaints like missing products, delivery of defective products, low-quality products, no refund, and poor customer support. If you encounter these issues you can file an Amazon complaint by following these simple steps -

Common complaints against Amazon

Poor Customer Service: Consumers have also complained about that its customer service is not so good. Major issues include accessing its customer support, and inconsistencies in solving problems.

Bad Product Quality: Most of the time it happens that third-party sellers' product quality and the presence of counterfeit goods are bad. Consumers have voiced concerns about receiving subpar or fake products, 

Delayed in Delivery: Sometimes delivery is delayed, or the item never reaches by the date promised; this happens when there is an increase in demand.

No replacement: E-Commerce sites usually decline to replacement of the product if something unexpected happens, such as order cancellation etc.

Wrong product: Most of the time it happen that the customer receives wrong product which is unexpected. Also the consumer often faces problem in returning the product.

How to resolve complaints against Amazon?

Get in touch with the company: Begin by contacting the company’s customer support team on their website or app. Search for a helpline or customer service contact number to communicate your complaint directly.

Use Social media: If you don’t get a response through traditional channels, consider reaching out to the company on social media platforms like Twitter or Facebook. Many companies have teams dedicated to handling customer complaints on social media.

Consumer Forum: If you can’t find a solution elsewhere, you can seek help from the consumer forum or consumer court. Their expertise lies in resolving consumer grievances and helping you in taking legal action.

You can get assistance from platforms such as Voxya. They focus on aiding customers in resolving complaints and offer fast help in resolving your problem.

Approach Consumer Court

If all previous efforts fail, the final option is to seek help from your Consumer Disputes Redressal Commission to take legal action as a consumer regarding the issues. Submit your complaint letter along with supporting documents to the appropriate consumer court. Despite spending lots of time and effort, utilizing Hire a lawyer service can assist in resolving issues and receiving compensation through the Consumer Court. At Voxya You can hire a consumer court lawyer if you want to file a case in Consumer Court.