Flipkart is very famous e-commerce site in India found in 2007. It provides wide range of products, which cater every consumer needs including electronics, fashion, home goods, and groceries, etc. It also act as a marketplace which allows various sellers to list their products, its interafce is user-friendly and provide discounts and deals to attract customers. Despite its popularity and wide usage consumer often face problems and issues while shopping with Flipkart, If you encounter any problem you can report or file Flipkart complaint and explain the situation and provide details. Here are the steps you can follow.

Common complaints against Flipkart

Poor Customer Service: Many consumers often complain about delay in providing response and failure give resolution of the problems like returning or receiving refund.

Bad Product Quality: Most of the time it happens that the product received by the customers do not match the quality what they have expected or what the description says which leads to dissatisfaction.

Delayed in Delivery: Sometimes delivery is delayed, or the item never reaches by the date promised; this happens when there is an increase in demand.

No refund/replacement: E-Commerce sites usually decline to refund the amount if something unexpected happens, such as order cancellation etc.

Wrong product: Most of the time it happen that the customer receives wrong product which is unexpected. Also the consumer often faces problem in returning the product

How to resolve complaints against Flipkart?

Get in touch with the company: Initially try to contact the company’s customer support team on their website or app. Search for a helpline or customer service contact number to communicate your complaint directly.

Use Social media: If you don’t get any satisfactory response through the customer support department, consider reaching out to the company on social media platforms like Twitter or Facebook. Many companies have teams dedicated to handling customer complaints on social media.

Consumer Forum: If nothing else works, you may try your luck with the consumer forum or consumer court. Here, their expertise comes in helping the consumer with their issues and guiding them how to take action if one has a specific consumer grievance.

You can also find help on Voxya. These websites are customer complaint resolution focused, and they offer quick relief from your issue.

File a case in consumer court

If your complaint remains unresolved you may consider consulting with a lawyer and filing a lawsuit against the company in consumer court. Submit complaint to the nearest District Consumer Disputes Redressal Forum through a lawyer. The process of filing a case involves submitting an official application to the consumer court with jurisdiction based on the location. At Voxya You can hire a consumer court lawyer if you want to file a case in Consumer Court.