PlanetSpark is an educational learning platform for children, it provides courses for English language skills, creativity, and thought skills. The classes and learning resources offered give a chance to different age groups to learn with fun by engaging in activities such as storytelling, writing, public speaking, and the rest. PlanetSpark is a very famous e-learning platform for students seeking English speaking courses. PlanetSpark is designed to deliver high-quality education and resources that help in the improvement of individuals' skills and career advancement. Despite its wide use, many consumers receive complaints against PlanetSpark. If you're having problems with PlanetSpark and want to resolve your complaint against PlanetSpark, there are a few simple steps you can follow.

Common complaints against PlanetSpark

Pricing: Most of the users often complain for the price of the courses as they are expensive in comparison to other educational options.

Course Content: Sometimes its educational materials like webinars, tutorials, articles, and other curriculum may not always meet their expectations in terms of the engagement.

Customer Service: A lot of individuals have expressed their concerns about the lack of response from their customer support team. Customer support may ignore the consumer’s emails, messages, and calls.

Technical Problems: Users have reported issues with the online platform, such as difficulty accessing courses or experiencing glitches during live sessions.

Refund not provided: Most of the customers often complain about issues in obtaining refunds for the services or courses which the customer canceled. In some cases, people cannot even retrieve the amount when their plan or subscription for a course is cancelled.

How to resolve complaints against PlanetSpark?

Contact customer care

Firstly, reach out to the PlanetSpark customer care team which is always ready to help consumers. If you are facing any issues or disputes with the services given by them contact them via phone or email which is available 24/7. The designated phone number is available on the official website. Make sure to provide all the details about your complaint and keep track of the ticket number they give you for reference.

Use Online Consumer Complaints Forums

If your problem remains unresolved and you are seeking more legal options then you can try online consumer forums which come out as a significant platform for filing complaints. Websites like Consumer Helpline, and Voxya facilitate the submission of complaints and provide avenues for resolving disputes. Voxya offers options for legal recourse for consumers seeking more robust solutions to their grievances.

Use Social Media

You can also try social media platforms which act as a powerful medium for consumers to raise their voices against PlanetSpark. PlanetSpark maintains active profiles on platforms such as Twitter, Facebook, and Instagram, enabling consumers to connect with PlanetSpark representatives and seek resolutions to their complaints.

Approach Consumer court

If your complaint remains unresolved you may consider consulting with a lawyer and filing a lawsuit against the company in consumer court. Submit complaint to the nearest District Consumer Disputes Redressal Forum through a lawyer. The process of filing a case involves submitting an official application to the consumer court with jurisdiction based on the location. At Voxya You can hire a consumer court lawyer if you want to file a case in Consumer Court.