BigPond Not Able to Send Attachment Files

If sending attachment files via your BigPond mail has been a problem, there could be various causes for this issue. The first thing is to check the size of these files that you intend to send. Similar to most email providers, BigPond also has an attachment size limit, which is usually around 25MB per email. If they exceed this limit, consider using cloud storage services like Telstra’s Cloud Storage or third-party solutions like Dropbox or Google Drive for sharing large files.

Another issue could be the file formats used in composing these attachments. Some document types, especially executable files (.exe, .scr, etc.), may be blocked due to security policies against viruses and malware. Such files can either be zipped before sending them out or sent through secure file transfer.

Finally, ensure that your internet connection is stable enough; otherwise, fluctuating and slow connections might disrupt upload and send processes of mailing attachments.

If this does not resolve the issue, then get assistance from the BigPond Customer Support team, who will provide more direction based on the specific issue that you have.

More Info: https://www.bigpondonlineservice.com/blog/how-to-reset-bigpond-telstrausername-or-email-password/