Things New Managers Need to Keep in Mind when Choosing a Hotel PMS

New businesses in the field of hospitality often work on a budget and they are looking for easy solutions to their day-to-day requirements. When a hotel is working on a budget, spending money on software might seem like an oversight to some managers. But savvy hotel managers understand that a reliable and modern software can pay back for itself in multiples by improving the productivity of the staff and enhancing the way things are done in a hotel.

Hotel property management software can be used in every area of the hotel. From improving room bookings to simplifying front desk operations to increasing the efficiency of housekeeping staff and much more. As the technology advances and more software makers start to use AI in their software offerings, hoteliers can expect developments that seem straight out of a science fiction movie. Here are some of the ways a hotel PMS can be used in a hotel for a wide range of applications.

1. Contactless check-in and check-out
2. QR code based menus
3. Integration with modern payment gateways
4. Housekeeping management
5. Cloud based access from any Internet enabled device
6. inventory management
7. Central reservation system for room bookings
8. Reduction of errors in data management
9. Improved staff productivity through timely task assignment
10. Guest profiles to provide personalized services
11. Data synchronization for best room rates

A Hotel PMS Allows Managers and Staff to Better Manage a Property

There are many ways for managers to create an efficient workflow that helps them in an ideal and profitable management of a single property or multiple properties. Here are some of the ways that managers can use the hotel property management software to improve the productivity of the staff and the experience of the guests.

1) Ease of Front-Desk Operations

The front desk of the hotel is one of the busiest areas of the hotel. Guests reach the front desk the moment they step into the hotel for checking-in and getting answers to any queries they might have. Guests also call the front desk from their rooms for any requirements or solutions to issues regarding their stay. Automating the front desk operations allows staff to give more attention to guests and enhances the guest experience in return.

With automation, guests can enjoy contactless check-in and check-out with a faster processing of their bills. There are several data entry tasks that can be easily handled by the PMS. As the staff members have less stress of handling data entry and management tasks, they can give their attention to other areas in the hotel property that need their attention.

2) Personalized Guest Experience

A guest is more likely to choose a property again if they get a memorable experience of staying there. One of the ways to give guests a stay experience worth remembering is by personalizing the stay according to the information provided by the guests. If a guest has a birthday during the stay, staff can arrange for a cake and flowers. If the guests are traveling with children, housekeeping staff can provide board games and toys for the children. Business guests can be offered airport pick-up and drop or an upgrade to faster Wi-Fi as per their requirements. A hotel PMS that keeps a track of all the data can help hotel staff in making these decisions that can enhance any guest’s stay.

3) Housekeeping Management

A fast and efficient housekeeping team can make a world of difference in how a hotel is perceived by the guests. Faster housekeeping also means the rooms are available in the hotel inventory in record time and guests do not need to wait too long for rooms to be available to them. A hotel property management software keeps track of when a guest checks-out of the hotel so that the room is assigned to the housekeeping staff for cleaning. As soon as the housekeeping staff is done with cleaning the room, they can mark the job as done on their cloud connected mobile device and the room is instantly available in the hotel inventory.

4) Better Communication with Guests

There are several ways in which hotels can communicate effectively with their guests. Once a guest chooses the hotel for their stay, sending a welcome email/text can be easily accomplished by the PMS. The hotel PMS takes the guest data from the booking information provided by the guests so that there are no instances of errors in the guest’s name or the date of their stay. The PMS can also send feedback emails and send occasional discount codes to guests that might want to choose the hotel for their stay again. The feedback gathered from the guests can help the property in improving their services and giving guests an improved experience for future stays.

Conclusion

Software is the bedrock on which a successful hotel business is established. In today’s times, it is a must for managers to choose software that can supercharge their business activities and help them exceed guest expectations. Every hotel property has a unique workflow in regards to the guest traffic they receive and the number of rooms in their inventory. Hoteliers need to choose the right software for their needs.

At mycloud Hospitality, hotel managers can find a complete suite of award winning software that is designed by professionals with many years of experience in the field of hospitality. The software is used by more than 2000 hotels in 40+ countries all over the world. If you are looking for a highly capable and customizable software that can be configured to meet your exact needs, then give a shot to the software solutions offered by mycloud Hospitality.

Whether you are just starting in the business of hospitality with a small property or you manage a chain of hotels with multiple properties in different time zones, the software can make a positive difference in your workflow. You can learn more by browsing through www.mycloudhospitality.com or call +1-415-390-5039 to schedule a free demonstration of the software.