Hotel Property Management Software can Exceed Guest Expectations with AI

Hotel software that is designed while keeping in mind the needs and requirements of the users can help hoteliers in reaching new heights of success. A software needs to have the latest features that are backed by reliability and ease of use for new as well as seasoned users. When the software is designed while keeping in mind the needs of the end users, it not only adds to the user experience but also allows the company to improve profits in new and innovative ways.

More and more hotels are using AI and advanced software to usher in a new era of customer service to their establishment. Artificial intelligence has a wide range of applications in a hotel property and the use cases are only limited by the imagination of the managers. Most of all, using automation and artificial intelligence through smart hotel PMS can help hoteliers to free up manpower that can be better utilized in several other areas of the property.

As further advances are made in the field of AI, smart hotel PMS is going to take advantage of these changes and completely revolutionize the way the hospitality industry operates. Let’s take a look at some of the ways in which the best hotel property management software can help hotels to use AI for improving profits and exceeding guest expectations.

Chatbots Offer Multiple Uses
Chatbots that are powered by AI can help guests in making reservations through the hotel’s website. The chatbots can also answer customer queries and give them information about any topics related to the hotel or their vacation. Furthermore, the chatbots can also be programmed to offer recommendations for places to visit and answer common questions asked by the guests.

Personalized Guest Experiences
When guests input their data while booking an accommodation. AI can analyze that data and create a unique and personalized experience for the guests. These recommendations can vary from providing guests with suitable dining options, meal choices, and suggestions for activities during their stay. AI can also suggest additional perks for guests that are traveling for business purposes or traveling with their family.

Room Automation
The AI assistants like Siri, Alexa, and Google can be programmed to change the temperature, lighting, music and more. Guests can use voice commands to change these settings or use an app to control these settings so that their room is ready for them as per their needs and requirements. The predictive behavior of the AI means the hotels can set time based triggers for certain actions to happen without human intervention.

Predictive Housekeeping
Artificial intelligence can be used in conjunction with the hotel's PMS to assign housekeeping duties as soon as guests vacate a room. The housekeeping staff can be promptly informed on their mobile devices and once the room is marked as clean by the staff it can be added back to the inventory so that it is available for booking by new guests. As AI uses data to assign duties, it saves a lot of time and human effort required for assigning duties and adding the clean rooms back to the inventory,

Revenue Management
As AI handles a lot of data it can also analyze market trends, hotel performance, competition in the market, history of room bookings, vacation trends and seasonal trends along with other data points to create pricing strategies for the hotel. The AI can be configured to suggest changes in room prices as per the trends and it can also change the room rates depending on preset conditions. A smart hotel PMS can offer hoteliers an edge over their competition as they are able to quickly provide the best deals and discounts to their guests depending on the market situation.

Enhanced Security
Security is of prime importance in any hotel property and AI can be used to manage security and identify any suspicious activities. AI can also record footage and save it for future use whenever any activity is observed in restricted areas of the hotel. The foot traffic in the hotel can be further analyzed by AI to check guest and staff movement in and around the hotel. The guests will also feel safer when they know that the premises are under observation.

Language translation
Another benefit of using AI is the excellent translation abilities offered by the software. The live translation offered by the software can help guests and staff in communicating with each other. The chatbots can also be programmed to answer guest queries in their native language as it enhances guest experience by a great degree.

Conclusion
Modern technology has become an indispensable part of hotel management and using the latest software is important for hotels that want to provide excellent services to their guests. In the current times, guests also expect hotels to provide them with modern amenities that add to their stay experience. At mycloud Hospitality, hoteliers can get access to a complete software suite that is created by professionals with decades of experience in the hospitality industry. What’s more, the software suite can be customized to suit the needs of properties of any size. Whether it is a large chain of hotels or a small B&B, users can pick and choose the features that are ideal for their property.

The software is easy to learn and as it is backed by the cloud, it can be operated from any location with an internet connected device. Managers can easily use the built-in dashboard to manage multiple properties and staff without actually being present at the location. You can learn more about the software suite and its applications by browsing through www.mycloudhospitality.com. You can also call the customer care at +1-415-390-5039 to schedule an appointment for a free demonstration of the software.