Understanding the Causes & Fixes of QuickBooks Error PS077

Posted by jenifer kate
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Aug 28, 2024
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If you're a QuickBooks user, you've likely encountered the frustrating QuickBooks error code PS077 at one point or another. This error typically occurs when you're trying to download and install payroll updates, preventing you from updating your payroll software and potentially leading to delays and issues with your payroll processing. In this blog, we'll guide you through the major causes of QuickBooks error code PS077 and provide step-by-step resolutions to help you overcome this frustrating problem. By understanding the root causes and following our instructions, you can troubleshoot the issue and get your payroll software running smoothly once again. So, let's dive in and tackle this error head-on!


Suppose you encounter an unexpected error while troubleshooting error code PS077 in the QuickBooks application. You can immediately seek professional assistance by calling +1(800) 780-3064.

What Trigger the Error Code PS077 in QuickBooks 

The most common factors that are responsible for the emergence of error PS077 in QuickBooks application are:

  • One of the most common causes of QuickBooks error code PS077 is damaged or missing QuickBooks payroll files. These files are essential for the software to function correctly, and any issues with them can trigger an error. 

  • In many cases, a simple update or verification of your subscription can resolve the issue.

  • Another possible cause is incorrect billing information or an outdated subscription.

These points will help you better understand the troubleshooting steps and strategies given in the next section.

Resolving Methods for QuickBooks Error Code PS077 

Follow the steps given here to fix the error code in a few minutes:


Solution: Run the QuickBooks Payroll Troubleshooting Tool

A very efficient resolution technique is to run the QuickBooks Payroll Troubleshooting Tool. This tool is designed to diagnose and fix a variety of payroll-related issues, including the PS077 error.

  1. To run the QuickBooks Payroll Troubleshooting Tool, open your QuickBooks software.

  2. Then, go to the Payroll menu. 

  3. Select Payroll Troubleshooting.

  4. Now, click on the Run Payroll Troubleshooting Tool button. 

  5. Follow the on-screen instructions to complete the troubleshooting process.

  6. The QuickBooks Payroll Troubleshooting Tool will scan your system for any issues related to your payroll setup and provide you with recommendations to resolve them. This may include repairing or reinstalling payroll files, updating your subscription, or addressing other underlying problems.

  7. Once the troubleshooting process is complete, try downloading the payroll update again. 



If the PS077 error still persists or QuickBooks payroll not calculating taxes,  try to update the software. Keeping your QuickBooks software up to date is essential for maintaining its overall functionality and ensuring compatibility with the latest payroll updates. 


QuickBooks error code PS077 can be a frustrating issue for QuickBooks users, but with the right troubleshooting steps, it can be resolved. By understanding the common causes of this error, such as damaged or missing payroll files, incorrect billing information, or issues with your QuickBooks company file, you can take targeted actions to address the problem. Immediately connect with a QB expert if you have a follow-up question or are confused about any point.


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