Right Property Management System is Key to Your Hotel’s Success

Ask any hotelier and all will unanimously agree that a hotel management system plays a vital role in their hotel’s success. Good hotel software enables its users to store information about guests, retrieve it to personalize the guest experience, and on the whole, ensure the guest has a wonderful stay. At the back-end, the importance of hotel software is even more emphasized.



The front office module, point of sale, accounts receivable, banquets and conferences, restaurant module, housekeeping, inventory, HR and Payroll, along with a host of other modules and apps must all be interfaced and work in sync with the PMs systems.

Information stored in these modules helps the management to generate important reports that facilitate planning and decision-making. While the software is critical to the smooth operation of a hotel, most general managers will also agree that it is this part of technology that gives him the severest heartburns.

The hotel software market is full of options, and each vendor claims his software is the best. However investing in the right hotel software is a complex task and most hotels spend months deliberating on their investment. Unfortunately, hoteliers excel at their core skill, delivering to guests a world-class hospitality experience, and sometimes get ‘talked’ into making a wrong decision on the software they adopt.

• How Many Modules Will Your New Hotel Software Offer?

• Does Your New Property Management System have Third Party Products Merged into it?

A comprehensive property management system is both time-consuming and expensive to develop. Many software vendors acquire smaller companies and merge these third-party products to make up their property management system. These software products may have integration issues and can become major hurdles for your staff when they use the modules. Numerous integrations also mean you could spend long hours networking and interacting with multiple vendors. Check with your provider that the software has all been developed by them, is well tested and is being used by hotels similar to yours.

• Is Your Hotel Software Compatible with Third Party Software?

• Does Your Property Management System Help You Enhance Your Revenue?

Gone are the days when hotel software was simply a data storage and report generation tool. Today, hotel software has grown to do much more, such as, help hotel leverage the tremendous power of the internet, enable a hotel to manage channels, plug into solutions like a channel manager, revenue manager, online reputation manager, business intelligence tool and more.

Other points you may want to review about your potential software vendor is their experience in the industry, size of their presence, domain expertise developing niche hotel software and the quality of their post-sales support. This is especially important as your hotel runs a mission-critical operation. Apart from large vendors like Itesso and micros the market also has some innovative vendors like Prologic First who have been in the industry for over 15 years. They boast some robust hospitality centric products offering a complete hotel solution including back office and front office. They are also fully integrated with leading EPOS and channel manager systems which will make life easier to enter into business with them for any hotelier who is looking for less hassle.