How to configure telus tv with sound and remote?

International Trade & Business
Posted by Doug P.
4
Jul 9, 2024
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Configuring TELUS TV with sound and remote involves setting up your TELUS TV box, connecting it to your TV and sound system, and pairing the remote control. Here's a step-by-step guide to help you through the process:

1. Unpack Your TELUS TV Box

Unbox your TELUS TV box and make sure you have all the necessary components:

  • TELUS TV box

  • Power adapter

  • HDMI cable

  • Ethernet cable (if not using Wi-Fi)

  • Remote control with batteries

  • User manual

2. Connect the TELUS TV Box to Your TV

  1. HDMI Connection: Connect one end of the HDMI cable to the TELUS TV box and the other end to an available HDMI port on your TV.

  2. Power Connection: Plug the power adapter into the TELUS TV box and connect it to a power outlet.

  3. Internet Connection:

  • Wired: Connect one end of the Ethernet cable to the TELUS TV box and the other end to your modem or router.

  • Wireless: Follow the on-screen instructions during the setup to connect to your Wi-Fi network.

3. Connect to Your Sound System (if applicable)

  1. Soundbar or Home Theater System:

  • If using an HDMI ARC (Audio Return Channel) connection, connect the HDMI cable from the TELUS TV box to the HDMI ARC port on your sound system, then another HDMI cable from the sound system to the TV.

  • Alternatively, you can use an optical audio cable to connect the TELUS TV box to your sound system.

4. Power On and Initial Setup

  1. Turn on your TV and select the correct HDMI input.

  2. Power on the TELUS TV box by pressing the power button on the front or using the remote.

  3. Follow the on-screen instructions to complete the initial setup, including language selection, Wi-Fi configuration (if not using Ethernet), and software updates.

5. Pair the Remote Control

  1. Insert Batteries: Make sure the batteries are correctly installed in the remote control.

  2. Automatic Pairing:

  • When you power on the TELUS TV box for the first time, the remote should automatically attempt to pair. Follow the on-screen instructions if prompted.

  1. Manual Pairing:

  • If automatic pairing doesn't work, press and hold the PAUSE and PLAY buttons simultaneously until the LED on the remote blinks, indicating it is in pairing mode.

  • Follow the on-screen instructions to complete the pairing process.

6. Configure Sound Settings

  1. TV Audio Settings: Go to the settings menu on your TV and ensure it is set to output audio to your sound system (if connected).

  2. TELUS TV Audio Settings:

  • Navigate to the settings menu on the TELUS TV box.

  • Select "Audio" or "Sound" settings.

  • Choose your preferred audio output (e.g., HDMI, Optical).

  • Adjust audio settings such as volume control, surround sound, etc.

7. Test and Finalize

  1. Check Video and Audio: Ensure you have a clear picture and that the sound is coming through the correct device (TV speakers or sound system).

  2. Remote Functions: Test all the buttons on the remote control, including volume, channel changing, and any special functions like accessing the guide or on-demand content.

  3. Additional Configuration:

  • If needed, configure additional devices like a universal remote or smart home integration.

Troubleshooting Tips

  • No Picture: Check HDMI connections and ensure your TV is set to the correct input.

  • No Sound: Verify audio connections and check the sound settings on both the TV and TELUS TV box.

  • Remote Not Working: Ensure the remote has fresh batteries and is properly paired with the TELUS TV box.

Support

  • For further assistance, refer to the user manual that came with your TELUS TV box or visit the TELUS Support website.

  • You can also contact TELUS customer support at 1-888-811-2323 for technical help.

By following these steps, you should be able to configure your TELUS TV with sound and remote control successfully.

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