here are a few steps you can take to troubleshoot and possibly resolve the issue:
1. Check TELUS Service Status
Visit the TELUS outage page: TELUS provides a real-time service status page where you can check for known outages in your area. Go to the TELUS Service Status page on their website or mobile app.
Social Media: Check TELUS’ Twitter or other social media channels for updates on ongoing outages.
2. Restart Your Devices
Restart your modem/router: Unplug your modem or router, wait for about 30 seconds, and then plug it back in. This can help refresh the connection.
Restart your devices: For mobile or TV services, restart your smartphone, tablet, or TV box.
3. Check Cables and Connections
Ensure that all cables are properly connected and there are no loose or damaged wires.
If using a wired connection, try switching Ethernet cables to rule out a bad cable.
4. Check for Local Issues
Power Outage: Verify if there is a power outage in your area that could be affecting the network.
Weather Conditions: Severe weather like heavy snow or thunderstorms can impact services.
5. Reset Network Settings (Mobile)
On your smartphone, you can try resetting your network settings. For iOS, go to Settings > General > Reset > Reset Network Settings. On Android, the process varies by device, but is usually found in Settings > Network & Internet > Reset Wi-Fi, mobile & Bluetooth.
6. Contact TELUS Support
If none of the above steps work, contact TELUS customer support. You can do this through:
TELUS website live chat
Calling 1-888-811-2323
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