All You Need To Know About Travel Insurance Claims
Travel
insurance is as
important as any other travel accessory you would need while planning a trip
overseas. Travel-related risks can be many and the cost of securing yourself
against these risks is relatively small. For instance, if in an unfortunate
event of hospitalization in a foreign country, the expenses can be huge. But if
you have a travel insurance plan, the policy will take care of the financial
burden of the illness.
In addition to medical expenses, evacuation and repatriation, you
can also make a claim on your travel insurance in case of loss of checked-in
baggage, delay in baggage, personal accident, loss of passport, trip delay or
hijack. It also offers a cover for golf tournaments in foreign countries.
The most important aspect of claim
settlement in travel insurance is
coordinating with the hospitals and local service providers in the foreign
country. This is where a large network of international assistance companies or
partners comes in handy. We have a network of assistance companies in over 30
countries that enable medical assistance, claims process, repatriation and
evacuation service and other services. In countries where a partner is not
present, we directly coordinates with hospitals and other service providers to
resolve a claimant’s query, request (for evacuation or repatriation) and claim.
Claim process
- A travel policy claim is intimated by the customer
through an international toll-free number which lands at the call center
in India. In case, a call cannot be made, the claim can be intimated
through email.
- On receiving the claim intimation, an itrack is
generated, which in turn automatically triggers a mail to the claimant
informing them of the claim process, the necessary documents required, and
provides them with the claim form and other forms required. The same mail
is also sent to the hospital in case of medical exigencies.
- A mail is also sent to the email id of the claims team
so that contact details of the claimant can be verified.
Tips for faster claim
settlement
- Intimate the insurer as soon as the loss occurs. The
service provider would be able to advise you about how to proceed further.
- Ensure that you provide correct details in the proposal
form and disclose all information on existing health conditions.
- Provide complete documentation at the time of
submission of claims, as per the requirements listed in the travel kit.
- For faster and direct credit of your claim amount,
provide NEFT details to the insurer.
“Having an in-house team
to handle Travel Insurance claims enables us to settle claims. By
being in direct contact with the customer, we are able to understand their
issues or problems faster and provide a customer-friendly solution at the
earliest, even if it requires relaxing our processes if required.”
Worried about where to call if you need
assistance in a foreign country? Click here for more information about travel insurance.
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