What is Cloud Telephony & 12 reasons 'Why Cloud Telephony for Businesses

What is Cloud Telephony

Cloud Telephony is also known as Hosted Telephony that is a technology that can take your telephone system on cloud. Virtual EPABX systems is not like a traditional PBX and that is setup at zero infrastructural cost and zero capex.

If we use this business communication solutions then we can get many benefits. We are going to brief about Cloud Telephony Benefits.

Some reasons to adopt it right away

·         Keep your business awake while you sleep

We know that business means passion for you and the passion to expand your business and earn profit round the clock. In this situation cloud telephony can make your dream come true in the form of “earn while you sleep”.

·         Expand your business territory with a single 10-digit number

If you want to confuse your customers with different contact numbers for various locations, then you can do this through a single business number which can fulfill needs of all your callers.

For this you can take a virtual number which can be mapped several other business numbers at the back of one number. And through this, callers can easily choose the locations, language and other specific requirements when calling on your business number. It will connect them to the agent working in that particular location.

·         Give rest to your receptionist. Let IVR do the job

If any reason your receptionist is on leave then you can use one cloud telephony solution for managing all calls. In this situation, Hosted IVR is one of the best solutions because it acts a virtual receptionist and routes your business calls efficiently and instantly to the concerned department or agent as per callers’ requirement. It can also help you for managing high volume calls.

·         Don’t confine your agents to the four walls. Set them free

Nowadays, wireless world is going on, in the form of mobile phones, and you really want your agent to stick to wired landline phones, just because it is a business call, or they are doing job? If no then you can use modern business communication solutions in the form of Cloud-Based IVR which helps you route all your business calls to the concerned agents directly on their mobile phone irrespective of their geographical locations.

·         Ensure that your next marketing budget proves its worth

Do you rely on your marketers blindly while you allocate your marketing budget? Don’t. Measuring ROI of your marketing campaigns is equally important as other business operations.   And now you’ve got an easy way out.

You can assign unique virtual numbers to each individual ad campaigns and track the ad campaign that brings you a greater number of calls, hence more leads, and more business. And to fetch this information you just need few clicks. Next time, allocate more budget on your best performing campaign.