Things That You Must Never Do Being a Customer Service Representative

Customers can make or break your business. If you know anything about running a business, you must be aware of the importance customers hold in the success of any business. Customers are the sun around which your business revolves hence you cannot, in any case, afford to annoy them. How you please your customers or how you keep your customers attached to your business depends solely on how your customer service is. A good customer service will blossom your business while a bad one will eventually destroy it.

Here are a few that you should never do being a customer service representative:

Don’t argue with the customer:

Never argue with a customer. When a raging customer calls you for a complaint, your job is to listen to all the rant and to respond with an apology. It is indeed a very difficult thing to do because most of the times, customers put forth unbelievable arguments and their complaints are not rational, but none the less, you have to agree with them. As a customer service representative, it is your job to listen to whatever customer says. If you try to argue or prove your point, you are just going to worsen the situation. Do not try to talk sense to the customer before listening to everything he wants to say, apologize for the inconvenience he faced and then very steadily try to tell him the situation. Never use the words such as you are wrong or you might have gotten it wrong. This annoys the customer further.

Don’t burden your customers with excessive advertisement:

While, there is nothing wrong in marketing your products directly to your customers but there is a fine line between advertisement and bullying. If you call your customers to market a particular deal, package or any new product, try to be convincing but never border on being pestering as this only annoys the customers. When a customer says no, nod your head and stop. Go further only if you think that the customer is slightly interested. Whether you are a sales representative behind the desk in a shop or telephone operator or live chat representative you have to learn how to take a no for an answer and not to annoy the customer.

Don’t tell lies or make fake promises:

It is better to be honest and bear lashing out of the customers than to lie to them and temporary calming them down. If the internet service in their area, for instance, will take two days to recover tell them the truth. Do not lie about their service being back in a few hours, just be honest. Yes, the truth might anger the customer for some time, but lying will make you permanently lose the customers.

Don’t give excuses:

Never give excuses for your mistakes because simply: customers do not care. All they care about is their money that they are paying you. Instead of giving unnecessary excuses as why something went wrong, apologize and then try to fix it! If it cannot be fixed, tell them honestly and give a brief and plausible reason.