How To Troubleshoot The Vivint Camera Offline Issue? Quick Fix

If you are facing the Vivint Camera Offline issue, you must check the power outage, reboot the doorbell camera, restart the router, or else upgrade it.

Security devices are very necessary for our day-to-day life. Doesn’t matter if you are inside the town or far from your home, with the help of a security device, you can always keep an eye. Sometimes, the device stopped working and a number of issues could be responsible for the same.

In this guide, we are going to tell you why Vivint Doorbell Camera Offline and how to fix it quickly. For any help, dial the Vivint Customer Service Number now.

Vivint Camera Offline: Troubleshooting Tips

“Why Vivint Camera Offline”?

We understand that this question might be revolving around your head. Want to know the possible reasons why Vivint Doorbell Camera Not Connecting to wifi.

Here are the reasons that could be responsible for the problem:

1. Weak internet connection

2. Distance between the sync module and wifi device

3. Power connection is not appropriate 

4. Batteries of the camera got discharged

5. Outdated router

Whatever is the main reason, we are here to fix the glitch completely.

1. Make Sure Your Vivint Camera Has Enough Power

A continuous power supply is a must for your Vivint security camera. If you are facing the Vivint Camera Offline issue, make sure it is connected to the power source. Your device may have lost power and this could be the reason for the offline problem.

You need to check the power plug and the cable connected to it. Don’t forget to check if your outage has a power supply.

2. Reboot Vivint Doorbell Camera

If you have checked and found the device is connected to a good power supply but still Vivint Camera Not Recording Events, rebooting would be the best option.

To quickly reboot your device, follow the below-given steps:

• Press the doorbell camera button for about 15 seconds until the LED light will turn yellow.

• The indicator light will show you a number of different colors LED light, hold the button until you will not see a solid yellow light.

• Wait for the time, the yellow LED light will not be changed to white. It means that the reboot process has been completed successfully.

If you are not able to reboot the Vivint camera successfully, try to reboot the device with your panel. Here is what to do:

• Disarm your Vivint security camera.

• There is a menu symbol given at the bottom right-hand corner.

• Click on “Devices” tap under the “SMART HOME SETTINGS”.

• Tap on “Cameras” and then choose the option to reboot the camera.

• Confirm your action.

3. Restart the Router

You might be facing the Vivint Camera Offline issue because of a weak or loose cable connection. This is why you must restart the camera with the help of the below-given steps.

• Remove the power plug from the wall outlet for 20-30 seconds.

• Reconnect the power plug.

• Turn ON the router and see if the Vivint Doorbell Camera Offline issue is fixed or not.

4. Move Router Close to the Sync Module

You may have positioned the security camera very far from the sync module. So, try to fix the issue by putting the sync module a little close to the router. This may fix the problem completely.

Wrapping Up

We have told you all the steps to troubleshoot the Vivint Camera Offline issue. Try to fix it with the help of the methods mentioned above.

For more help, get in touch with Vivint Customer Service Number now! A team of professionals will be ready to help you anytime you call them.