Cloud-Based Hotel Software Streamlines Management of Multiple Properties

Multi-property hotel chains have a unique advantage over single unit hotels because guests know what they will get when they visit a property in a hotel chain. The uniformity of guest experience is what sets a hotel chain apart from any other hotel. Whether it is the way services are provided by the staff or the look and feel of the hotel, guests will often choose a chain hotel if they can expect a familiar and personalized staying experience.

For managing multiple properties in a hotel chain, management teams need a robust multi-property hotel management system that offers a unified experience to customers across the hotel chain. Along with customers, staff also need to be trained in the use of software and how they can use the software to serve guests better. When the software has a short learning curve, it can be easily deployed in the properties across the chain.

When it comes to multi-property managementsoftware for hotel groups, there are many choices in the market which makes it a tough task to choose the right software for your property. In a nutshell, here are some of the factors you should keep in mind before finalizing on a software that will form the backbone of your multi-property hotel management system.

• Third-party integrations for added functionality
• Secure data backups
• Compatibility with mobile devices
• Centralized data management
• Regular reports and analytics
• Multi-property booking engine
• Built-in employee management
• Guest profile database

Centralized Control is the Key Feature of Multi-Property Management Software for Hotel Groups

Managing multiple properties can be a tough task even when you are using state of the art multi-property management software for hotel groups. The corporate office can monitor all the activities happening in the hotels of the group and execute tasks from a single, central office. This kind of control is essential for making informed decisions about various activities that will add to profits and guest satisfaction.

A central location for making decisions is also important when it comes to troubleshooting problems that arise in hotel chains. As there is only one managing authority, there is less confusion and the chain of command for taking any decision is clear for everyone in the hotel group. With better and quicker decision making, there is great potential for improved sales and performance of the hotel staff.

A multi-property hotel management system also allows hotels to directly sell rooms to guests that call the central office and require a room at a certain property in the hotel chain. With a central reservation system in place, you can quickly offer the room to the guests as you have all the occupancy information available to you in real time. As bookings happen, the inventory also gets updated in real-time so that there are no double bookings or overbooking for any room.

Increase Sales Through Group Bookings and Packages

It is no secret that selling more rooms is one of the key factors that can drive up profits for a hotel property. Upselling services to customers with every booking is easy when you have all the data at your fingertips in a unified dashboard. The software can also give you insights into frequent guests so that you can offer them discounts and promotions for a better room. Frequent travelers are also more likely to upgrade their rooms if you offer them better facilities at a nominal price compared to their original booking.

One of the key customer segments for business packages are the business travelers that are often in need of multiple rooms for their business partners or conference attendees. For such guests, hotels can offer package deals where businesses can book rooms at any property in the chain along with access to conference rooms. Catering to business travelers is a great way to increase sales and once you give them a personalized treatment according to their needs, they will definitely choose the property for their next stay.

The multi-property management software for hotel groups is instrumental in providing insights into guest behaviors so that hotels can offer group bookings or packages to the guests. Every activity of the guest in the hotel is a data point that can be used to understand the needs and requirements of the guests. By using this knowledge to offer guests a good deal, the hotel is more likely to make a sale.

With centralized controls, guests can go to any property in the chain and get package offers as their details are already in the database. The property management system also gives the managing team the option to create profiles for regular guests so you can give them a personalized treatment at all properties in your hotel chain. The centralized access to guest history is a great way to improve profits while providing excellent services to the guests.

Conclusion

Finding the right software solution is the key to successfully managing multiple properties with ease. That said, it is not easy to find a software solution that ticks all the boxes while also being within your budget. A highly customizable software is a must for teams that handle management of multiple properties so that they can add to the profits while also giving the best services to their guests.

At mycloud Hospitality, we bring several years of experience in the hotel industry to the table and offer a unique set of software tools that can help your team to manage multiple properties with ease. The software solutions offered by mycloud Hospitality are designed with the end users in mind and the software can be customized to suit the needs of the users to the smallest detail.Interested in seeing the software in action? You can schedule a demonstration of the mycloud Hospitality software suite today. GIve a call at +1-415-390-5039 and the team will schedule a demonstration at a time of your choice. You can also browse through www.mycloudhospitality.com for more information.