Chirag Kapadia

2

Director of TACTPRO Consulting having more than 20 years of experience in IT Infrastructure & Operations with extensive subject matter expertise in IT Service Management, Enterprise Architecture, Cyber Security, Cloud Strategy & Consulting, IT Service Management, Process Quality and optimization domain, Service Delivery at Indian IT/Non-IT giants.

Proven track record as a leader with the ability to build, motivate, influence, mentor and inspire trust in a multi-functional team and extensive e

Experience

• Sr. Network Specialist

  Nov 2005 to Dec 2006

  As Senior Network Specialist and a member of Global Transition team for US Project. Involved inVPN roll outs to Client networks across USA. Developed and expanded aninternal IT department ofCustomer Network.

• Sr. Problem Management Lead

  Dec 2006 to Jul 2008

  As a Problem Management Lead-Network Services of Accenture Technology Infrastructure services.Leading cross location team of accenture india locations. Minimize the adverse effecton the business of incident caused by errors in the infrastrcture

• DGM-IT Service Management

  Jul 2008 to Feb 2016

  Playing a lead role in defining, developing, deploying and reviewing processesfor the Future Group ITInfrastructure based on ITIL Best practices framework. Develop,review andensured the appropriateness of value added solutions that focus on IT Field

• DGM-IT

  Mar 2016 to Dec 2018

  Heading IT Infrastructure of (n)code Solutions and managing internal as well as customers Infrastructure & Operations Project. Responsible for providing strategic and Operational IT Leadership and support to (n)code business of various Gov. Sector

• Joined APSense.com

  May 2019