SAP CRM is the CRM tool provided by the SAP. What is SAP CRM used for? A CRM is used for too many a business process but let consider a very typical workflow for SAP -CRM Typical SAP-CRM Workflow[/caption] A customer may raise an issue with the vendor via any medium like Fax, email , telephone etc. If the resolution can not be provided immediately by the fron – end customer representatives they raise a ticket in SAP – CRM which is addressed by a more technically equipped personnel. The res

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• Joined APSense.com

  Dec 2014