CCP-Contact Center Performance provides contact center supervisors and managers with a comprehensive reporting tool, which offers detailed and analytical data that can be used to analyze contact center performance.

Agents' performance reports measure every interaction the agents handled and the relevant KPI's like handling time, wrap up time, break time, consult time etc.

Main Features:-

-Real time analysis
-360° dashboard view
-Clear color coded display
-Interfaces

Experience

• Joined APSense.com

  Feb 2014