Contact Info
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City:
Ahmedabad
CCP-Contact Center Performance provides contact center supervisors and managers with a comprehensive reporting tool, which offers detailed and analytical data that can be used to analyze contact center performance.
Agents' performance reports measure every interaction the agents handled and the relevant KPI's like handling time, wrap up time, break time, consult time etc.
Main Features:-
-Real time analysis
-360° dashboard view
-Clear color coded display
-Interfaces
Agents' performance reports measure every interaction the agents handled and the relevant KPI's like handling time, wrap up time, break time, consult time etc.
Main Features:-
-Real time analysis
-360° dashboard view
-Clear color coded display
-Interfaces
Experience
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Joined APSense.com
Feb 2014
63 people like it
Testimonials
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Contact Center Performance, provides contact center supervisors and managers with a comprehensive reporting tool, which offers detailed and analytical...
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CCP-Contact Center Performance provides contact center supervisors and managers with a comprehensive reporting tool, which offers detailed and analyti...
