Quick Fixes for QuickBooks Cannot communicate with the company file

Firewalls are put in place to protect company data, and sometimes, they enforce strict rules that prevent QuickBooks on a user's workstation from accessing the company file stored on the server. As a result, users may encounter errors when opening the QuickBooks Desktop application. One can quickly remove the QuickBooks company file connectivity issue by running QuickBooks File Doctor. Follow the blog to its last point to discover the triggering factors and troubleshooting for the error.

If you encounter any difficulties while reading the blog, contact (855)-738-0359 and consult with a QB specialist to grasp the importance of the details instead of trying to figure them out on your own, stressing and wasting time.

Why Can QB Desktop not Communicate with the Company File?

1. The error occurs because the connection is being interrupted by your network firewall.

2. The error occurs due to server configuration issues or connectivity problems with other workstations.

3. Failure to run QuickBooks Database Server Manager on the workstation can cause the issue.

4. Outdated QuickBooks Desktop applications can result in various errors, including printing, payroll, banking, and update errors.

5. Insufficient permissions for the company file folder trigger the issue in the system.

6. Incorrect hosting settings on server or workstation computers can cause communication failure.

7. The QBDBMgrN service not running in the system's background can also be a contributing factor.

Steps to Troubleshoot the Communication Error in QB 

If you cannot access your company file, QuickBooks File Doctor is a tool that can assist.

Recommended to read :- Understanding QuickBooks Windows Administrator Permission Issue

Step 1: Acquire and Set Up QuickBooks Tool Hub

The QuickBooks Tool Hub is designed to address common issues. To use it, you must shut down QuickBooks. For optimal performance, it is wise to use Tool Hub on a Windows 10 64-bit system.

1. Close QuickBooks.

2. Download the newest Release(1.6.0.3) of the QuickBooks Tool Hub. Save the file in an easily accessible location, such as your Downloads folder or the Windows desktop. 

Note: If you have previously installed Tool Hub, you can determine your version by selecting the Home tab, where you can see the Tool Hub’s version number displayed on the computer screen at the bottom.

3. Open the downloaded file (QuickBooksToolHub.exe).

4. Follow the on-screen instructions to complete the installation and agree to the terms and conditions.

5. Once the installation finishes, tap twice on the icon on your Windows desktop to open the tool hub.

Note: In case you cannot find the icon, search for QuickBooks Tool Hub on Windows and select the application to open it.

Step 2: Launch File Doctor for QuickBooks

1. Hit Company File Issues from the tool hub.

2. Click on Run QuickBooks File Doctor. The file doctor may not open for up to one minute, so be patient and don’t close the process.

Note: If the QuickBooks File Doctor does not open easily, you must try searching for and opening the QuickBooks Desktop File Doc manually.

3. In QuickBooks File Doctor, select your company file from the drop-down menu. If your file is not visible, select Browse and search to locate it.

4. Now, choose the middle option to find and verify your file, then click "Continue."

5. Here provide the credentials by entering your QuickBooks admin password, then click the Next button.