Why a Payment Gateway Must Ensure Compliance with its Terms and Conditions

For online businesses in the tech support industry it is not easy to find a payment gateway because this entire industry has been categorized as high risk by the banking and financial services industry. Some other industry segments like adult content sites, dating sites, online gaming sites and travel service sites among others are also considered high risk but they can’t be compared to the tech support industry, which offers essential services. KDS Card Pay is a payment gateway for tech support businesses and is willing to offer its services to such businesses as long as they comply with its operational guidelines and terms and conditions.

Tech support industry allowed in too many scammers

There are some good reasons for the tech support industry to be considered high risk. That’s because tech support segments like domain registration, ISP and hosting services, software downloads and some others saw many scammers dupe customers in large numbers. As a result, payment gateways marked these segments in the high risk category. This is fine but refusing to allow all tech support companies to use any payment gateway eventually hurts the customer. What the payment gateways should ideally do is enforce strict compliance of their terms and conditions by merchants using their platforms. 

Not all payment gateways are genuine

It is also well-known that some payment gateways are operating in a manner that only help the scam tech support companies dupe more customers. For instance, many such scammers have duped a large number of customers in the UK and some other countries resulting in payment gateways closing their doors to the entire tech support industry. A payment gateway for tech support in UK must be able to regulate the transactions of these businesses using its platform in a way that not a single customer ever gets duped by any scammer. Strong enforcement of terms and conditions by payment gateways automatically keep scammers away. 

Strong payment gateways can set an example

A strong and genuine payment gateway will not use the same yardstick to measure businesses in the high risk category. Moreover, it will stringently implement all its operational guidelines and terms and conditions, which itself will discourage a scammer from trying to dupe customers using the platform. Scams take place partly due to the loopholes in the payment gateway and partly due to the customers’ lack of knowledge of the malpractices of scammers to generate revenue that go against ethical, legal and moral norms.