How to Boost Your Customer Service and Create Loyal Customers as an E-shop

Technology and all its benefits have been around for a while, but, however, the 21st century, also described as the new era, is the period when tech-driven solutions will reach the peak. Bit by bit, we're learning how to facilitate our daily tasks and to save our time, and therefore some money, too.

In the internet-driven environment, we got the chance to pay the bills from our living rooms, to book the entire arrangements for the following vacations, but also to buy stuff online. Put simply, today's customers want to stay in their comfort zones, and e-shops should invest some effort into making that possible.

With that in mind, here are some tips that will boost the productivity of your e-commerce business, and help you to retain your customers and to engage with new ones.

Build Your Dedicated Customer Service

When it comes to online shopping, everyone knows that well-organized customer service plays the most important role. Communication with your new clients, as well as with the existing ones, should be your number one priority, including all buying steps, from the welcoming message to the billing.

Furthermore, modern customers choose the e-shops that allow them to choose when and where they'll contact the e-shop. If a buyer want's to order something from your online shop in the middle of the night, you should be there. Also, if a buyer wants to message you after working hours using one of the instant messaging platforms, you should be there.

Well, the process of building a customer-centered approach may appear too challenging, but there is a modern solution that can help you kill two birds with one stone – customer service chatbot.

Using a customer service chatbot with the best artificial intelligence, you can improve all aspects of your ecommerce business, but let's start from the engagement with the potential clients.

Customer service chatbots are available 24/7, and they can handle multiple customers at the same time. Moreover, a customer service chatbot can be present on various messaging platforms, so you'll provide your modern customers with the mentioned flexibility.

Regardless of whether they prefer SnatchApp, Web, Skype, Viber, Facebook Messenger, Slack, Twilio, Line, or SMS chatting, your bot will be there to answer their questions on demand.

The Smart Way to Go

If you own your online business, you know that customers like to shop online, however, it's possible that you don't know exactly what your customers prefer. Gartner reports that, by 2020, customers will manage 85% of their relationships with online businesses without interacting with humans.

With such a prediction, it's clear that you should introduce a customer chatbot into your online shop. It's true that there are other options available, but this kind of human-like assistant can do more than you can imagine. Chatbots with the best artificial intelligence have additional features: machine learning and natural language processing.

Machine learning allows your customer service chatbot to learn over time from each interaction, and become smarter, more intelligent and skilled.

Moreover, when we said “human-like”, we meant that. With natural language processing, your customer service chatbot will be able to have natural conversations with your clients, just like human assistants, and even better.

Ready to talk in more than 60 languages, with five male and five female voices, your customer service chatbot will revolutionize your e-shop. You should come up with the name for your new digital assistant, give them a personality, and start watching your e-shop grow!

Improve Your E-Shop Today

You may be wondering where to find your customer service chatbot and how to introduce it into your business. Luckily, we're here to tell you to relax. With platforms such as SnatchBot.me, you can build your custom chatbot or pick one of the numerous templates, and that's it. You don't need any programming skills, and more importantly, these customer service chatbots are completely free!

Choose your customer service chatbot today and stay ahead of the competition. As the best cost-friendly solutions for improving your business, these chatbots will help you boost your customer service, develop a loyal customer base, and most importantly, to cut lots of costs and to save your precious time.