A Guide to Improve Results & Productivity at Your Health Clinic

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Currently, medical practices are facing a series of challenges. Some of these challenges include looking for the best forms of technology to implement and increasing patient satisfaction levels.

As for new technology, which comes in three platforms and has unlimited potential- using such forms of technology, it is possible to analyze protein expression data and RNA. Researchers can also investigate tissues that are morphologically intact using spatial multi omics. Let’s delve further into how health clinics can improve productivity and results.

1. Ensuring Patients Have More Autonomy

Patients should have power over healthcare ownership so medical staff can focus more on different tasks. Some examples include:

• Ensuring there is an online portal where patients can easily view their medical information, upcoming and previous medical visits, and prescriptions.

• Offering patients the opportunity to schedule their appointments

• Offering patients the option of receiving notifications through email, text, or voice

Most patients are currently comfortable with operating digitally. Thus, when patients can schedule appointments and access their personal information online, that can help improve the whole patient experience. On the other hand, the staff at the health clinic can focus on other activities.

2. Delegate/Outsource Simple Tasks

Delegating and outsourcing simple tasks in the health clinic can help free up the staff's workload so that they can focus more on ensuring the patients have a better experience. It is advisable to list all the tasks associated with every ‘step.’ If there are tasks that lack purpose or seem to be redundant, they can be eliminated. If possible, each of these steps can be grouped based on the tasks the staff at the health clinic can complete and the tasks that can be delegated/outsourced. For instance, patient education or data collection tasks can be delegated/outsourced to the trained administrative staff. You will want to make a health business that can utilize spatial biology at your clinic.

3. Send Customer Service Surveys

It is important to ensure an open dialogue between the patients and the medical office to improve productivity and results. From the source, it is possible to learn patient pain points depending on how the patients bring them up. At the health clinic, you’ll then have a better understanding of where you should prioritize improvements. Using surveys and ensuring the health clinic has a presence on review sites such as Yelp and Google makes it possible to open your doors to new patients.

4. Set Goals

It may seem simple; however, setting goals is a major step in improving results and productivity at the health clinic. When you set goals, you need to work towards them to maintain consistency at the health clinic. Goals can also ensure you’ll progressively increase responsibilities while improving efficiency with time.

After mapping the patient journey, automating different tasks, and delegating specific duties, set some goals that should be achieved at the health clinic. By doing so, all the employees will perform to the very best of their abilities, depending on their roles. The workplace will then become more productive and happier.

5. Map the Patient's Journey

One of the major steps in improving efficiency at the health clinic includes taking time to assess the workflow and mapping out the patient journey.

The patient journey refers to a series of possible scenarios and events that patients usually go through, from the start to the end. You should determine how the staff at the health clinic usually interact with every patient from when they enter the health facility until they leave. Also, consider the processes you usually take when dealing with returning patients. Such an exercise will ensure you have a good overview of how each process works while identifying all the areas that need improvement.

6. Automate Processes

Automating different tasks is possible, thanks to technological advancements. The main reason why automation is highly recommended is because various tasks can be handled faster. You’ll see an improvement in results and productivity using the right software. There is software that can be used to track performance such that you can easily notice where time is usually lost. For a health clinic, the processes that should be automated include the following:

• Patient reminders

• Automatic prescription dispensing services

• Employee timekeeping

Final Thoughts

By improving results and productivity at the workplace, it is possible also to improve patient satisfaction levels. For medical practitioners with a health clinic, try out each of the tips listed above, and you’ll notice a significant change in the results and productivity levels at the workplace.