What Is The Phone Number For Lufthansa Wheelchair Assistance?
Travel with comfort with Lufthansa Airlines! Communicate with Lufthansa’s customer executive to meet your requirements. Let’s say you need wheelchair assistance in your journey. Just dial 1-800-645-3880/1-808-900-8120(OTA) at least 48 hours before the departure and share your concern with the agent. They will arrange a wheelchair for you when you reach the airport. You can also seek help from the agent to assist you with the struggle of airport security checks and other processes to boarding.
Does Lufthansa charge for a wheelchair?
No fees are involved to add Lufthansa wheelchair assistance to the journey. The passengers can enjoy the wheelchair service of the airline without being worried about any kind of additional charges or service fee. However, if a passenger adds wheelchair assistance via phone call, they will have to pay a service fee for the customer service.
How do I add a wheelchair online?
Phone call is not the only option that passengers have for adding wheelchair assistance. So, if you are unable to connect with a person over the phone due to high call volume, you can visit the official website to seek wheelchair assistance. For this, once you reach the official page, follow the steps below:
- Find the “Help” section.
- Choose the Accessible travel option.
- Indicate where you need support, whether at the airport or in-flight.
- You will be taken to the assistance page.
- Complete the form with your personal and flight information.
- Request wheelchair assistance.
- Include any extra details in the comment box before submitting your request
You have successfully generated the wheelchair request with Lufthansa. The airline will provide you with the necessary help when you reach the airport.
Can I bring my own wheelchair?
Sure, if passengers want to bring their wheelchairs, they may talk to the Lufthansa agent about this. For safety reasons, you need to notify the agent well in advance, especially when traveling with a battery-operated wheelchair. Essentially, a request to the airline should be made to use your own wheelchair using the options available below:
Via Form: Go to the special assistance page of Lufthansa and select the battery-powered wheelchair category. You will find a PDF form hidden in there. Download the form to complete it, stating the wheelchair information with your flight details, and mail it to their office.
Email: Alternatively, the passenger may inform the airline via email. Compose your email regarding your battery-operated wheelchair and send it to the airline at specialcases@dlh.de before boarding with your own wheelchair on the day of departure.
This exercise is meant to inform the airline about the weight of your wheelchair and its dimensions. Be sure to specify whether the wheelchair is foldable. You can provide these details at the time of reservation or up to 48 hours prior to departure. Furthermore, persons availing Lufthansa Special Assistance must arrive at the airport for check-in up to four hours before departure.
Conclusion
Travelers who require special assistance during travel can request a wheelchair from Lufthansa. Requests should be submitted at least 48 hours prior to departure. Otherwise, the passengers may have to face the consequences. For additional support and information, please refer to Lufthansa customer executives.
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