Differences Between Customer Service and Customer Support: Why Both Matter?

You may find it difficult to decide whether customer service or customer support will be needed for your business. The fact is that both are essential. Enhancing the entire experience of customers signifies customer service. In contrast, customer support is a sub-part of the former that involves short-term interactions to solve customer queries and provide product- and service-related guidance.

As a new business, if you are still confused between the two and facing an outsourcing dilemma, then we are here to address your concerns.

Solving the Dilemma of Customer Service and Support

If you want to onboard new customers for your business, take care of their reviews and feedback proactively, promote your products and services and handle billings, order management and home deliveries for customers, then you can opt for outsourcing to a customer service company.

However, if you just want to handle customer inquiries and offer them real-time assistance and troubleshooting with regard to your products and services, then go for a customer support company.

Even if both are different, they provide similar benefits.

Both Assure Customer Satisfaction

Both customer support company and customer service company are needed because apart from resolving customer inquiries, adhering to their feedback and assisting them, there is also the need to engage with them throughout their lifecycle to ensure that they are thoroughly satisfied and value your brand.

Both Meet Customer Expectations

Growing businesses may need to meet the ever-increasing customer expectations. For that, you may need both customer service and support.

Kutumbh Konnect: A Customer Service and Support Provider

If you are looking for a cost-saving yet efficient customer service and support provider, then Kutumbh Konnect is the one for you! Kutumbh Konnect's specialised service and support will assure customer delight with empathetic engagement.

Its expert agents, flexible cloud telephony, 24*7 multilingual support and predictive analytics will enable the best of services. The provider's personalised guidance, strict adherence to feedback and pre-sales and post-sales support with active order management make it an ideal customer service and support option for your growing business.