How Do I Speak to Rogers Customer Service?

If you need to speak with Rogers Customer Service, here’s a detailed guide on how to reach them, along with tips to make your interaction smoother.

1. Phone Support

The most direct way to speak to Rogers’ customer service is through their phone line. Depending on the nature of your inquiry, you might need to contact specific departments. Rogers has dedicated lines for various services including wireless, cable, internet, and home phone. You can typically reach Rogers customer service by dialing:

1-888-764-3771 for wireless, TV, internet, and home phone support.

1-877-559-5202 for Rogers Business solutions.

When you call, you'll first hear an automated menu asking you to select the reason for your call. Make sure to have relevant account information ready, such as your phone number or account number, as this will help the process move more quickly

2. Live Chat

If you prefer not to call, you can use Rogers’ live chat service available on their website. This is a useful option if you're at work or can’t speak on the phone. To access live chat:

Visit the Rogers Help Centre.

Look for the "Live Chat" option on the bottom right-hand side of the page.

You’ll be connected to a live representative who can help with billing inquiries, technical support, or general account questions.

3. Rogers App

If you’re a Rogers customer and have a smartphone, you can download the MyRogers app. The app offers various support options, including chat and account management tools, so you can resolve issues or check your account status without needing to call customer service. It’s available for both Android and iOS.

Here’s how to contact customer service through the app:

Open the MyRogers app.

Go to the Help section, where you’ll find options for contacting support via chat or call.

4. Social Media

Rogers is active on several social media platforms like Twitter and Facebook. They have dedicated customer support teams monitoring their accounts, making it a convenient way to reach out if you have a quick question or are experiencing a problem.

Twitter: You can tweet at @RogersHelps, which is their customer service handle.

Facebook: Send a direct message to the Rogers official Facebook page.

Social media platforms are generally better for less urgent issues or for following up on previous requests. Responses might take a little longer compared to phone or live chat.

5. In-Person Support

If you prefer face-to-face interaction, Rogers has stores across Canada where you can get help with your account, phone, or other services. Use the store locator feature on the Rogers website to find the closest location. You can ask about billing, upgrade your device, or get help with technical issues.

6. Email Support

Rogers does not offer a direct email for customer support, but they provide support forms on their website where you can submit detailed inquiries. You’ll typically receive a response within 24-48 hours. This option is good if your request isn’t urgent but requires detailed information.

7. Self-Serve Options

Before contacting customer service, it might be helpful to check Rogers’ Help & Support page. Many common issues, like billing questions, network status, and device troubleshooting, can be resolved through their extensive FAQ and support articles.

In summary, Rogers provides multiple ways to speak with customer service, including phone, live chat, social media, and in-store visits. For urgent issues, phone and live chat are the fastest, while social media and in-person support offer more convenience depending on your situation.