5 Factors to Evaluate Performance of a Medical Courier

Hiring a medical courier can help with improving your customer service. Read this article to see how to assess the performance of a particular service provider before entering into a contract.

These days, courier services have become a crucial service. The reason is that most businesses, both big and small, rely on courier companies to get their products delivered to their customers. They find it affordable and it also saves a lot of time with in-house resources who now can focus on production, which is the core competency of the business. 

Medical couriers are also beneficial to the Medical sector and healthcare industries. Their delivery burden becomes reduced as commitments related to sample collections and medicine/equipment distributions are now fulfilled by the 3rd party courier company. However, there are a few things you need to keep in mind before you jump to any conclusion regarding a particular courier company. 

 

Here are some aspects you need to evaluate before entering into any agreement with a specific 3rd party medical courier. 

 

Trained and Professional Drivers

Since most deliveries involve life-saving drugs or equipment and sometimes organs from donors, it is crucial they are handled with the utmost care. The items to be transported include biological specimens, oxygen tanks, medical supplies, treatment equipment and machines, etc. Not only the delivery is time-bound but also these items need to be handled with great care keeping in mind the sensitiveness of the packages. This requires professional drivers with experience in the medical field as these drivers know the urgency of products. It is better to hire a medical courier firm whose drivers are known for professionalism and reliability.  

 

Regulated Temperature during transit

Transportation of sensitive medical packages like blood samples, specimens and medications sometimes require a specific type of climate during shipping. Thus, while seeking the service of any medical courier, do ensure that the courier company can provide you temperature-controlled coolers in vehicles for storage and transportation. 

 

Firms must use high-end technology 

Delivery services for customers in the healthcare industry involve careful monitoring and handling of delicate packages. As a client, it is extremely important that you have complete access to the information about your deliveries. Real-time tracking enables you to have full knowledge of the whereabouts of your product, whenever you want. This criteria is a must and an experienced medical courier that uses cutting-edge technology to provide their client’s minute-to-minute updates shows the calibre of their services.  

 

Full-time availability 

The medical courier doesn’t work the way usual courier firms do. Generally, courier agencies dealing with businesses and e-commerce firms function during so-called business hours i.e. 8 am to 5 pm. But the scenario is completely different in medical delivery. Here, urgency can emerge anytime and anywhere. You need to trust a company that will offer you flexible scheduling and all-day service.  

 

Reliable customer service 

Besides Same Day service, it is also necessary that you have a reliable customer support team to reach out to in times of confusion and questions. If any problems arise regarding a particular delivery, you should be able to contact customer care to help resolve the situation. In other words, a responsive support team backed by professionals makes a medical courier worthy of hiring. 

 

A firm with many years of experience in handling medical supplies, and which understands the standards and regulations of the healthcare sector is ideal for partnering with. Complying with rules and following protocols are what matters most with medical couriers during the delivery of items. A courier company that has various experience followed with great feedback and reviews from clients can be a perfect choice for a hospital, pharmacy, clinic, home health care, and pathological lab to fulfil their courier and delivery needs. 

 

William Norton is an Assistant Delivery Manager at Smart Delivery Service, an established medical courier firm serving people for more than 30 years. They provide same-day delivery service and even 1 hour delivery for urgent needs. To avail of their customized services, get in touch with them.