“Hi! How can we help you today?” is a
common greeting message you must have received on call or online, while seeking
tech support but have you ever felt helpless as the bot ...
The BPO industry revolves around a single belief, i.e. to provide the customers with the best-in -class service. No matter how big your company is, you will always need to keep the...
Business
process outsourcing has been gaining a lot of momentum in India (and in other
parts of the globe as well). It goes without saying that more and more
companies are makin...
Call
centres have been in great demand in recent times. As more and more people have
started using branded products and services, the need for customer care centres
has also wit...
Customer relations are just as important
as air for the BPO call centre industry. All those who have been working in the
BPO sector for a considerable amount of time would be wel...
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Customer Engagement Important for The BPO Industry. How BPO Industry works in better way.
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Human Touch is Key to BPO Success
“Hi! How can we help you today?” is a common greeting message you must have received on call or online, while seeking tech support but have you ever felt helpless as the bot ...Created a new article.
3 Ways to Ensure Customer Satisfaction in a BPO
The BPO industry revolves around a single belief, i.e. to provide the customers with the best-in -class service. No matter how big your company is, you will always need to keep the...Created a new article.
Why is Business Process Outsourcing Gaining Momentum in India?
Business process outsourcing has been gaining a lot of momentum in India (and in other parts of the globe as well). It goes without saying that more and more companies are makin...Created a new article.
Why are Call Centres Making Use of the ‘Personal Touch’?
Created a new article.
How can IT Help Give Rise to Better Customer Relations?
Customer relations are just as important as air for the BPO call centre industry. All those who have been working in the BPO sector for a considerable amount of time would be wel...