Captivate your website visitors, convert them into customers and enhance your business
Captivate your website visitors, convert them into customers and enhance your business using eAssistance Pro – a Live Chat solution
Live Chat is the untapped potential for businesses. It has become mandatory for online retail as users feels more secured and find it more reliable on having contact with someone on the other side. Every customer while purchasing any product relies on direct communication like Live Chat. Using Live Chat applications, customers can chat Live with other customers and can discuss about website’s products and the services offered by competitor’s products. Live Chat poses capability to answer the questions asked by customers in a convenient manner.
A
recent survey says that many online customers desire assistance from
live helpdesk personnel while shopping online. 60% of online
customers preferred only those websites for making online purchase
that answered their questions by live helpdesk personnel on the other
side. A Live Chat solution offers instant help to customers by
resolving their queries and doubts about the products and services.
Also, 90% of customers found Live Chat solution helpful for
themselves and about 65% of customers usually returned to that
website offering Live Chat facility.
Have a look on some of the benefits offered by Live Chat Solution
A Live chat solution offers numerous benefits to website visitors as well as for website operators such as:
Increased customer satisfaction and business potential.
Leads to improvement in sales numbers.
Increased FCR (First Contact Resolution).
Improves effectiveness of marketing efforts made.
Assists in improving future business strategies.
Real-time chat allows interacting and providing high-level customer support to visitors.
Cuts down expenses, saves employee’s task time duration and phone expenses.
Gives an edge over competitive products.
Provides immediate access to customer’s pain points.
Helps in improving products and services of a company.
Increases efficiency as Live Chat representatives can handle multiple chats simultaneously and, thus, reduces need for hiring more representatives.
eAssistance Pro – An Introduction
eAssistance Pro is an online Live Chat solution for websites. This Live Chat solution is much easy to set up, easy to use and easy to promote business that assists in enhancing business performance and achieving higher sales. Embedded Live Chat features and real-time visitor monitoring assists website operators in converting the website visitors into their customers.
eAssistance Pro lets website operators to interact with website visitors, perform Live Chat with them, assist them by resolving their queries, promoting their products and taking the business beyond limits. The utility improves customer service level and enhances business communication. The embedded Spell Check, real-time visitor monitoring, GEO mapping and many other features make it totally different from other products. The software can be easily incorporated with numerous third-party applications such as Wordpress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, EBay Pro Stores and Shopify. The solution is fully compatible with Apple, Blackberry and Android devices.
Summary
Live Chat solution enhances customer satisfaction and offers enhanced chances for upselling their products. In order to stand among other products in this competitive market, Live Chat must be the key feature in the websites. It offers the simplest way to get connected with the customers who usually spend a good amount of money by making online purchase. It has become a useful choice for businesses as it saves cost and is convenient for both website operators and visitors.