Advice needed on GDI

What is GDI today? I used to enjoy my website with GDI. But suddenly they launched a new web builder without any previous notice. And guess what? That new web builder hasn't worked well since it was launched; it disrupted all my plans--a very unprofessional move from Global Domains International, wasn't it?

I tried to contact the owners to no avail; they are unreachable. My letter was never answered. There is no CEO either; support says that they handle everything themselves. And again, guess what? Since I started with GDI, more than once I've had to go around support to be able to get support.

Someone told me that it didn't matter. He told me that we don't need their web builder or support, you only need the company because there are other ways to build your website. Is that so? I am still a beginner on the Internet (with HTML etc). Anyway, I rather do business with people, so I am gradually moving out; I can't recommend it anymore. What would you do?

There is a free web hosting company that I am looking into as a temporary alternative (maybe permanent because they have an upgrade that seems competitive) This is their link:  http://www.000webhost.com Have you heard of them? If so, please advise me. I haven't joined them yet.