What are the best-kept secrets of successful business?

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[Read: 10 Hugely Successful Companies that Reinvented Their Business]

Tenacity
To both reach and retain success, businesses must have tenacity, or determination, and persistence in the face of conflict.

“Tenacity will allow you to withstand the toughest of times and also fully embrace the best of times,” said Christopher Grozdon, CMO of DASH-SEO. “There will always be ups and downs throughout everyone's lives, yet with owning a business, you will certainly experience those ups and downs to the extreme … If you have the tenacity to push through tough times and work hard to achieve your goals, you'll most likely become a successful business, through and through.”

Customer-centric approach
Many businesses get swept up with their own personal goals and lose sight of those who matter most: their customers.

“One thing successful businesses have in common is … a strong customer focus,” said John Stevenson, marketing specialist at My GRE Exam Preparation. “They create a culture that is centered around their customers and focus their processes, products and services around their services needs. Delivering constant high quality products/services also helps them succeed as people's regard for them remains high and positive.”

[Read: 10 Key Talents Most Great Entrepreneurs Have]

A business that is able to nurture the same passion they have for their offering within their employees is one that will deliver excellence to their clientele at every touchpoint.

Lance Wilkins, founder, Call Outdoors

Good marketing
Chris Taylor, marketing director at Profit Guru, noted that successful businesses tend to have good marketing strategies that got them there in the first place.

“Businesses normally obtain the most success through their marketing efforts,” he said. “The key to your marketing strategy is to employ as many marketing channels as possible. For instance, pulling customers by pay-per-click advertising, newsletters and social media is expected to attract more customers than it would from practicing just one of these courses.”

Strong vision
If you lack a specific vision or company mission, your business won’t be consistent, which can hurt your bottom line.

“Most successful businesses have a strong ultimate objective which they strive for every day,” said Kevin Mercier, founder of Kevmrc.com. “These businesses achieve their goals by setting short-term, medium-term and long-term objectives which they go on to accomplish day by day. This vision is not just instilled into higher-level management but even lower-level employees that work together in synergy to achieve their firm's ultimate goals.”

Passionate leaders
According to Lance Wilkins, founder of Call Outdoors, passionate leaders are the backbone of thriving businesses.

“One of the key characteristics of a successful business is a leader (or leadership team) who gets their employees as excited about their product or service as they are,” he said. “A business that is able to nurture the same passion they have for their offering within their employees is one that will deliver excellence to their clientele at every touchpoint.”

[Read: The Surprising Psychology of Successful Entrepreneurs and Why They Take the Risk]

Empowered employees
Employees play a crucial role in a business’s success and development, and it’s important they’re in alignment with their company’s mission.

“Most successful [business owners] … make sure their employees are empowered to make decisions and take ownership of their work,” said Karthik Subramanian, senior content manager at Picmaker. “That means there is no micro-management, nor is there any fear-mongering. Rather, it is a collaborative approach.”

Adaptability
Tom Winter, founder of DevSkiller, stressed the importance of keeping up with your customers’ ever-changing expectations.

“Businesses that are resilient and withstand the tests of time, including pandemics, are the ones that are the most adaptable,” said Tom Winter, founder of DevSkiller. “With the fast pace of technology these days and constant shifts in trends, it’s important to be able to mold your business accordingly.”

Diversity
Diversity is especially important today, as consumers and businesses alike are aiming to be more inclusive and socially responsible.