BENEFITS TO BE AVAILED FROM COMMUNICATION PLATFORMS

A communication platform is required to build trust among the stakeholders, including customers and employees. Real-time decision-making is possible with efficient platforms. Employees, as well as customers, can be informed about the vision of the company with the help of a communication platform. Seamless communication is possible using a communication platform for midsize business, making it indispensable. Communication platforms for enterprises ensure that everyone is in the loop. 
 
How can a communication platform ensure effective communication?

An efficient communication platform serves the purpose of upward, downward, lateral and external communication. The platform facilitates the exchange of information among the members of an organization and from the organization to the other parties.
 
Using an efficient communication platform, upward communication that travels up the hierarchy of your business is possible. Conversely, downward communication, which means the exchange of information from the top of an organization down to lower levels of the organization, is also possible. Communication across departments or with peers of equal rank in the organization is considered lateral or horizontal communication.

External communication that entails exchanging information from within the organization to parties outside the organization, like clients and customers, can be facilitated seamlessly using efficient communication platforms.

What are the features communication platforms should have?

Communication platforms for enterprises must be accessible from all types of devices. That is why Zoom, Google Meet and Cisco Webex are the most commonly used communication platforms. This is all the more necessary for a communication platform since midsize businesses in the current times have the policy of BYOD. There are many features that a communication platform should have. They are as follows:

Cloud-based technologies

Cloud-based technologies for communication enable a range of vital functions such as voice and video calls, instant messaging, document sharing, conference calling, collaboration and more. The added benefits of cloud-based solutions are that they are easy to use, powerful and highly secure. Cloud Communication Platform offers benefits that are almost limitless, providing scalability, office and worker location flexibility, and access to the latest tools, updates, and technology that keeps your business ahead of the curve. Communication platform for midsize business places a lot of importance on scalability as it is in a growing stage. At the same time, Communication platform for enterprises can use cloud-based solutions for effective communication because they have a large workforce. 

Flexibility

A communication platform must ensure the capability to take online and live meetings to the next level. HD audio and video conferencing should be made possible by the platform. Presenting documents, multimedia, animations and other types of rich content should not be a problem. An organization should be able to solve multiple purposes like project management and instant messaging using the platform.

Easy-to-use

Creating and joining meetings should be easy on a communication platform. They should allow audio, video and web conferencing without any hiccups. Most of them will require one to sign in with their Google, Facebook or Yahoo accounts. They have a user interface that is not very complicated.

What are the shortcomings in present-day communication platforms?

Most of the communication platforms fail to integrate voice, fax and email messages into one inbox. In a multi-cultural environment, communication should be multilingual, which is not possible with the existing communication platforms. This results in higher operating costs and lower productivity. Virtualization, which allows server consolidation and operational efficiency and results in cost savings, is a feature lacking in all communication platforms. All the communication platforms nowadays are standard. They only support some of the protocols. Communication platform for enterprises needs to be tailored for specific purposes. 

NEC Communication platforms will serve the purpose of midsize businesses
 
Communication platform for midsize business having all the ideal features has been devised by NEC. The platforms developed by NEC will help a business increase productivity. 

These offer communication solutions enabling security, reliability and scalability, all at once. Open Source Application Platform developed by NEC will solve communication problems for a midsize business. This will help businesses in increasing their productivity. NEC proactively works with developers to tailor products and services that can meet customer requirements. Very little user training is required for the communication platforms developed by NEC. Multilingual announcements are possible, making midsize businesses thrive. NEC communication platforms like UNIVERGE 3C can work across premise, cloud or hybrid environments.