Satisfying Customers In The Age Of Instant Gratification
It’s no secret that we live in an
extraordinary time! We have virtually everything we need right at our
fingertips. We can communicate effortlessly with people halfway around the
world using any number of free tools, and each of us has a powerful computer
right in our pocket.
The technological age has made us far more
connected, but it also poses some challenges for businesses. It’s more
important than ever to make sure that your customer care is as excellent and
efficient as it possibly can be. Competition is fierce and the world is
shrinking, so you don’t need to just worry about local rivals- the whole planet
is full of competitors who would love to poach some fickle customers away from
you. How do you satisfy customers in the age of instant gratification and
global competition?
Treat
Them With Compassion
Remember the Golden Rule! If you want to make
sure that your customers stay loyal, you have to treat them with compassion and
recognize their humanity. These days, icy or indifferent customer service just
doesn’t cut it. You need to fully emphasize with each customer and work
diligently to solve their problems. Train your reps to always exercise patience
and compassion on every single call. Each customer is valuable, and all of them
matter in the grand scheme of things! Remember, people are far more likely to
complain about bad customer service than to boast about great service, so never
give your customers a reason to bad-mouth you.
If you establish a culture of compassion in
your office you’ll start to see a big change in the way that your customers
relate to you. At (v)WeCare we make sure that every
single rep knows how important it is to be empathetic with customers and we
monitor calls to ensure that each customer is getting the gold standard of service.
That way, our customers know that they are valued and are less likely to be
wooed away by the competition!
Read More: https://vcareoutsourcingcallcenter.blogspot.com/2019/04/satisfying-customers-in-age-of-instant.html
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