QuickBooks Freezes and Stops Responding? Try These Methods

You might have experienced that QuickBooks freezes and stops responding while executing accounting operations or related tasks. Moreover, QuickBooks crashes when opening company file. The reasons that may lead you to encounter such an issue are a long company file name, system cache, and a damaged Operating system.

As a result, you won’t be able to access QB or the company file, which may disrupt your business workflow. To get over this, you must delve deep into the page and get the full scoop of the information given.

However, we advise you to consult a professional and let them fix QuickBooks. They are experienced and are 24*7 available to assist you. Dial 1.855.738.2784 to connect with our certified QB experts.

Know the Reasons Why QB Doesn’t Respond

Let’s have a look at the reasons why QuickBooks freezes or won’t stop.

1. A corrupt hard drive can be the cause of this issue.
2. The issue is mainly due to the length of the company file name, which must not exceed the limit.
3. One reason that can cause QB freezing can be the system cache.
4. If the Windows Operating System is damaged, you might face this issue.

Working Solutions to Use If QuickBooks Freezes and Stops Responding

The following are the solutions that you can use to bring QB back to its functioning state. The methods have already been tried, tested, and proven to give the best results.

Way 1: Run Quick Fix my Program

1. Open the QB Tool Hub.
2. Choose Program Problems.
3. Click on Quick Fix my Program.
4. Start QBDT and open your data file.

Way 2: Run QB Install Diagnostic Tool

1. Open the QB Tool Hub.
2. Now, choose Program Problems.
3. Tap on the QuickBooks Program Diagnostic Tool and wait for at least 20 minutes to let it diagnose.
4. After the tool completes scanning, restart your computer and open QB again.

Way 3: Rename the QBWUSER.ini file

1. Open the folder where you have stored the QBWUSER.ini file. It may be here: Users[Your user name]AppDataLocalIntuitQuickBooks [year].
2. If you are unable to locate the folder, you need to enable the hidden files and folders.
3. Right-click on the QBWUSER.ini file.
4. Click on Rename.
5. After this, you are required to add .old at the end of the file name.
6. Along with this, you must rename the EntitlementDataStore.ecml file.
7. Open the QB application again, and if it opens after renaming those files, you must open a sample company file.
8. If you succeed in opening the sample but fail to open your own company file, you are required to copy your company file to another folder. 
9. Now, attempt to open it from the new folder and see if you can open it. If yes, the file is being opened, the problem might be the damaged folder or the permissions.
10. If you are unable to sign in to the file, it might be possible that the file itself is damaged. In this case, you must back up and restore your company file.
11. If you still can’t open the sample company file or QB won’t start, it might be due to a damaged QB installation.

Last Thing to Remember

There are several reasons why QuickBooks freezes and stops responding. Some of them have been clearly outlined in the section above, along with the solutions. If you are still stuck and need guidance, dial 1.855.738.2784 and talk to an expert.

Recommended Reading: QuickBooks Error 61686, How to Fix it?