6 Troubleshooting Tips to Fix Internet Connection Not Working Issues
Are
you unable to use your internet connection despite being connected? If yes,
then you have come to the right place because today we are going over six
troubleshooting tips that you can use to fix your internet connection.
Restart
Your System
The first thing
that you can do to troubleshoot your internet is to restart your system.
Sometimes you may face limited or no internet problems on your system due to
some temporary or technical glitches, but by restarting your system, you can
easily eliminate them.
Connect
to Correct Router and Use the Right Frequency on Your Router
If your internet
is not working, then make sure that you are connected to a correct router. For
example, your system might be connected to the mobile hotspot that you forgot
to turn off after switching off your data connection. Besides this, if you are
using a dual-band router that broadcasts 2.4Ghz and 5Ghz frequency on it, then
make sure you are connected to 2.4Ghz network/frequency. Why? Because 5Ghz
frequency/ network is not ideal for long-distance transmission.
Check,
Reset or Restart Your Router
If you are
unable to access the internet on all your connected devices, then you must
check your router. Make sure that the WAN light of your router is on. If it’s
not, then you are probably facing connectivity issues due to some technical
fault at the end of your ISP. To solve this problem, you can restart your
router or reset it. But if the above two tips do not work, then call your ISP
and ask him to fix your internet connection.
Try
Using Your Ethernet Cable Connection
If you are
facing internet issues, then try connecting your system with an ethernet cable
connection. If this solves your connectivity problem, then there is a problem
with your router, and you must troubleshoot it to fix your internet problem. To
do this, you can restart/reset your router or refer to the user manual that
came along with your router.
Clear
DNS Cache
Another thing
that you can do to solve your problem is to clear your DNS cache. Why? Because
whenever you visit a website, your system sends a request to a DNS server that
processes your request and redirects you to your desired website. Besides this,
your computer also stores cache (DNS cache) on your system to process your
request faster when you visit the same site again. But this cache might affect
your connection due to which you may not be able to access your internet. To
clean/flush your cache:
1. Use the following keyboard
shortcut: Windows+R.
2. Now type cmd in the Windows
Run box and then click on “Open” to launch Windows Command Prompt app.
3. Next, write
“ipconfig/flushdns” in the cmd app and press enter.
4. You have successfully
cleaned DNS cache files from your computer.
Change
your DNS Servers
Sometimes you
may face problems with your internet connection due to DNS servers that are
configured by your ISP in your Wi-Fi router. However, you can easily solve this
problem by changing your current DNS server with a more reliable and powerful
DNS server. You can easily find a reliable DNS server by doing some search over
the internet, or you may also use the Google DNS server. Finally, update your
DNS server. To do this:
1. Press and hold the
“Windows+X” keys together and then click on the “Network Connections” option.
2. Now click on the “Change
adapter options” option under the “Advanced network settings” section to open
the “Network Connections” window.
3. Now right-click on your
adapter (Wi-Fi adapter) and then click on the “Properties” option.
4. Next, select the “Internet
Protocol Version 4 (TCP/IPv4)” option.
5. Now click on the
“Properties” button.
6. Next, enter the address of
your desired DNS server under the “Use the following DNS server address”
section and then click on “OK” to update your DNS server.
Conclusion
There you have
it, guys, six troubleshooting tips that you can use to fix your internet
connection if it’s not working. So, make sure you use these tips if you are
stuck in a similar situation. You won’t regret it.
John Martin is a Norton expert and
has been working in the technology industry since 2002. As a technical expert,
she has written technical blogs, manuals, white papers, and reviews for many
websites such as norton.com/setup.
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